Busisiwe Nombuso Sishange
Customer Service & Administrative Professional
Soweto, ZA.About
Friendly, reliable and adaptable Professional with a strong foundation in enhancing operational efficiency and customer satisfaction. Adept at managing high-volume transactions, resolving complex inquiries, and optimizing administrative processes to deliver exceptional service. Currently pursuing certifications in Office Administration and Data Entry Clerk to further strengthen organizational and problem-solving capabilities for dynamic, client-focused environments.
Work
Boxer SuperStore
|Cashier
Johannesburg, Gauteng, South Africa
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Summary
Managed daily customer transactions and provided comprehensive support, ensuring operational efficiency and high customer satisfaction for a high-volume retail environment.
Highlights
Delivered outstanding customer service to an average of 100+ customers daily, consistently resolving inquiries to ensure positive interactions and enhance loyalty.
Processed up to 200 cash and card transactions per shift with 99%+ accuracy, significantly minimizing discrepancies and ensuring financial integrity.
Resolved complex customer complaints and inquiries, de-escalating issues professionally to achieve satisfactory outcomes and enhance customer loyalty.
Collaborated cross-functionally with team members to maintain optimal store environment, directly contributing to enhanced customer experience and operational efficiency.
Skills
Software & Applications
Microsoft Office Suite, Internet Applications.
Customer Service
Customer Service Excellence, Customer Relations, Client Support, Complaint Resolution, Inquiry Handling, Customer Loyalty, De-escalation.
Operations Management
Store Environment Management, Cash Handling, Transaction Processing, Retail Operations, Operational Efficiency.
Communication & Interpersonal Skills
Interpersonal Communication, Team Collaboration, Problem Resolution, Active Listening, Conflict Resolution, Client Engagement.
Organizational & Administrative Skills
Detail-Oriented, Time Management, Organization, Attention to Detail, Data Entry, Office Equipment Operation.
Education
Cursa
→
Secretarial and receptionist
Edu Course E-learning
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Oxbridge Academy
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Certificate
Office Administration
Damelin College
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Diploma
Travel and Tourism
Athlone Girls High
→
High School Diploma
General Studies
Languages
English
IsiZulu
Interests
Personal Growth
Reading, Continuous Learning.
Finance
Investment Research, Financial Literacy.